Republik Coffee Burbank

⭐️⭐️

2025-02-09

When we first walked in, the place looked clean and well-maintained. We were served quickly, and the cashier was generally friendly, but no one offered any additional recommendations or suggestions. To the left of the cashier, there was a small display case with croissants, pastries, and sandwiches. However, the case was quite small, and everything inside looked somewhat dried out, as if it had been sitting there for too long. We decided to sit outside. The outdoor waiter was not particularly friendly—there were no smiles, no greetings, and no one checked on the guests to see if they were satisfied. The service felt indifferent. We ordered two ham and cheese croissants, a flat white, and an espresso tonic. The drinks were fine—nothing special. The croissant was mediocre but served hot. However, the service sequence was off. They brought the croissant first, even though our drinks weren’t ready yet. It would have made more sense to serve the drinks first and then the food. Our table was quite dusty and not very clean. We didn’t ask for it to be wiped down, but it should have been done before we sat down. When the croissant was served, no one asked if I needed utensils, nor did they say anything polite like “Enjoy your meal.” The croissant was simply placed on the table, with only a basic white napkin underneath it—on a visibly dirty table. When our drinks finally arrived, we asked for utensils. The waiter brought us two plastic forks and two plastic spoons, again placing them directly on the dirty table. However, we noticed that other guests had proper metal utensils. We had to go back and ask for regular cutlery, which was then brought to us wrapped in a napkin. The flat white was served in a dirty cup—it had visible stains and watermarks, clearly not washed properly. The espresso tonic was served in a plastic cup, which felt cheap and out of place. Overall, I was disappointed. Despite the 4.5-star rating, the service, food, and overall experience were underwhelming. No one checked on us, no one asked if we liked our food or drinks, and there was no interest in customer feedback. The restroom was relatively clean, and the indoor seating area was tidy and fully occupied. However, the dirty tableware, low-quality plastic utensils, and lack of attention to service were major letdowns. No one offered sugar, cinnamon, or syrups, and when I specifically asked if they had sugar-free syrups, they said they didn’t. Additionally, placing napkins directly on a dirty table is simply unacceptable. There should at least be coasters or trays to maintain hygiene. I am giving this place 2 out of 5 stars. I was disappointed and wouldn’t recommend it based on this experience.

⭐️⭐️⭐️⭐️⭐️

2024-12-30

This place is great. The barista is super sweet, and the coffee is good. The plant holder in the restroom is pretty cool too!

⭐️⭐️⭐️

2025-02-09

Good service here but pretty bad matcha and coffee. Went here with expectations, but left disappointed. I did not get a taste of matcha; it tasted like almond milk. The cold-brew was watered down. The almond matcha cookie was grainy but the cashier made the experience well.