Milk & Honey

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2024-12-18

I’ve been a loyal customer at Milk & Honey for a couple of years, but unfortunately, I had an unpleasant experience during my recent visit. I ordered an unsweetened matcha with coconut milk, and when I received it, the matcha was not properly mixed. Upon taking my first sip, I could taste only clumps of matcha powder—there was no blend of milk at all, and the color was unusually dark, not the vibrant green I expect from matcha. I approached the staff member politely to address the issue. I mentioned that perhaps she was busy or working alone, and I was understanding of that. However, her response was unexpectedly rude. Instead of handling the situation professionally, she told me to leave the café. She even called the owner and described me as a “harsh customer,” accusing me of raising my voice, which was completely untrue. At no point was I disrespectful or loud. It was only after speaking with the owner that I was offered a redo or a refund. While I appreciate the resolution, the entire interaction with the staff member left me very disappointed. She lacked basic customer service skills—there was no apology or attempt to address my concerns until it escalated to the owner. This experience was not reflective of the Milk & Honey I’ve enjoyed in the past. I hope management takes this feedback constructively to ensure customers are treated with respect and issues are resolved properly in the future.

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2024-10-17

I was asked if I wanted to top off my shaved ice with condensed milk and I said yes which was the most delicious decision I ever made however I think I might be lactose intolerant because my stomach hurted a little bit after this but it's not their fault

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2024-01-15

Hole in the wall coffee shop right by the Hilton hotel. They were out of almond milk and didn’t have any other alternatives other than whole milk and nonfat milk. The cashier was nice and refunded me the money after she realized they didn’t have almond milk. My husband got the Spanish latte and it was good. I had to go to another coffee shop but other than that, it’s super cute place with the green wall.