Tea Box Cafe- West

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2024-07-07

I just left this establishment without my beverages, money and very bad and rude customer service. The girl working there 07/07/2024 Sunday @ approximately 3:10pm has to be trained on good customer service. Soon as we walked in she didn’t acknowledge or say hello to me or my daughter. After a couple of minutes she said how can I help you but with a very bad tone of voice while staring us down like she was mad yo work there and with so much horrible attitude. I then replied to her “yeah you should of said that a while ago but without the attitude!” I told her to give me her name; which she refused. I’ve usually go to the sister location on the east side of Lancaster and never have bad customer service like today. I would also like to add that her boyfriend also began to yell and threatened us with calling people to the establishment. Which I went to him and told him stay out of it cause I was a loyal paying customer that was having an issue with the girl and not him. Later on the Father of the boyfriend and a young woman showed up to calm the young guy down which didn’t help and only escalated the bad situation. This is the last time I’ll go to this location, I don’t need to get bad customer service. Mr.Z please explain to the young girl about the importance of good customer service. Thank you and I’ll just continue to support the east side location where you’re workers are always nice and helpful.

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2025-03-09

Let me TELL you something this place a lil Mom and Pop but if you by it try it instead of Starbucks and Jamba give this place a shot you can really design ur own Slusshie Teas or drinks me and the kids love Top tier for the drink I love y'all

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2025-01-02

Always fast and friendly, good variety of drinks, haven't had a bad one yet!