The Coffee Bean & Tea Leaf

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2025-03-07

I went into coffee bean for the first time after being a long time customer at Starbucks. First and foremost I had the best experience with Joe today she gave me the best customer service and exceeded my expectations. Coffee bean you have a new loyal customer! Thank you Joe!

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2025-02-04

I recently started going to coffee bean more and this is the nearest location to my job, the people are nice and friendly, the place is clean. Today at 9 am, 2/4/25 the girl on register with the purple bandana was really friendly, good customer service, the guy making the coffees was spot on with drinks. It was busy since it’s morning but he was on it with the drinks. I got a tumbler too but came broken (I didn’t check because I was rushing) and I called asking if I can exchange it, the guy on the phone was nice about it and offered to exchange it for a new one. Really good customer service 👍🏼👍🏼

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2025-03-15

If I could give this location 0 stars, trust me, I WOULD. I don’t know if they got new staff, but the wait times are terrible, no one seems to know what they’re doing, the iced blended drinks are watered down, and they can’t follow simple instructions. To begin, last month I went in when it was slow and I was the only person in line. I ordered only 4 drinks yet somehow I was the last to leave after waiting OVER An HOUR for my drinks while some people were accidentally receiving double what they ordered. Hoping that they would be better after some time, I went back yesterday and my grandma went in to order the drinks by showing them a text message of our orders. When we received our drinks, one was completely wrong, it was WHITE when the drink we asked for was supposed to be BROWN. So, we went back in to ask them to remake it which they did. However, while they got the base of the drink correct (a pure chocolate IB), they added an extra ingredient to our drink that we didn’t ask for. So, we went back in to ask them to remake it again, to which they responded saying that they couldn’t remake it again despite getting it completely wrong TWICE and that they couldn’t remake ”tried their best” with the messages they were shown, as if the messages were confusing. I have attached a screenshot of the messages that were directly shown to them, which I believe to be pretty straightforward if you know what you’re doing as an employee there 😒