Kneaders Bakery & Cafe

⭐️

2024-10-19

Ordered a chicken salad sandwich via door dash AND a cinnamon roll. Bread hardly had any chicken salad on it and cinnamon roll was old and hard. Came to leave a review and saw that there are other reviews about the sandwiches not having much on them.

⭐️⭐️⭐️

2025-02-12

They STRUGGLE to get orders correct especially online orders. There have been 4 separate times they have butchered my order. I'm not sure what happens between ordering and reading the order and making the food, but they need to hire more compantant readers or something. Today we ordered a sandwich with no kneader sauce and the lettuce had drippings of the sauce like they forgot and just switched the bread. Didn't include my child's sandwich in the order to all. I had to make her a sandwich at home. That's just today, honestly it has been way worse. I guess we're just masochists, because we keep going back. If you eat here order in person, because it's always fine in person. I hate to sound stuck up, but I have worked in food service, its not hard to read an order off a recipet and make it accordingly. Maybe corporate should look at the management at this location or maybe analyze who the line cook is. Something should change this place is worse than McDonald's with accuracy. Have a staff meeting it's so embarrassing to have such good food and such poor execution.

⭐️

2024-12-31

Our company ordered a large amount of food and to find out we had several pieces of hair in our sandwich bread, it was very off putting! See picture attached! That was one example, we had a few others find animal hair imbedded in the bread as well! We reached out with photo proof and unfortunately the customer service was poorly executed! The guy barely let us speak a word and didn’t listen! He was very rude! He goes of the hundreds of dollars we spend here’s 25 dollars! Definitely will not be coming back! Customer service needs work!