Quills Coffee

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2025-03-07

When we went, there was only the one fellow working. He was doing a great job, and being forthcoming about why he was alone, and apologetic to the waiting customers. It wasn’t his fault. He was fantastic, and the drinks were amazing! Pictured is a hot Woodsman.

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2025-03-23

Stopped on my way headed out of town. Great service & great latte. I got a hot latte w/ caramel & vanilla syrup and oatmilk.

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2025-03-16

I hope this message finds you well. I wanted to take a moment to share my experience from my recent visit to Quills Coffee, which was my second time at your establishment. I genuinely appreciate supporting small businesses like yours, as I often look forward to the personalized service that comes with it. However, my experience today was not up to the standard I had hoped for. When I entered, I spoke with your barista, who I believe was named Rebecca or Rachel. I inquired about making a latte with heavy whipping cream, but she replied very matter-of-factly that the only coffee allowed with heavy whipping cream is your signature drink. I explained that I'm on a low-carb diet and that heavy whipping cream is typically recommended for this. Unfortunately, she did not offer any alternatives, stating that no heavy whipping creamoptions could be made. I asked about the signature drink made with heavy whipping cream and expressed interest in a sugar-free version. Again, I was met with a firm refusal, stating it was against your policy to alter that drink. I felt disappointed, especially considering that a hallmark of many small businesses is flexibility and customer accommodation. I wished for a more positive interaction. A simple smile, an apology, or a suggestion for another drink would have gone a long way in addressing my concerns. When I asked to speak with a manager, I was informed none were available. I requested contact information for the manager and received an email address, but I felt the interaction was strained and lacking in customer care. Finally, I had a latte which tasted fine, but I couldn't shake the feeling that the encounter had left a sour note. I value open communication and wanted to share this feedback directly with you before posting a formal review online. FYI. No response from my email to manager so😕