Scooter's Coffee

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2025-01-23

First off, let me say that I love Scooters! I am a mobile app user each visit (Caramelicious tier, btw!) & my order is exactly the same - a Large Caramelicious Blender with an Extra Shot & Extra Drizzle; however, I don’t receive the same drink every time I order it. One time it can be perfectly sweet & the next it can just taste like milk. This morning I didn’t get the extra drizzle… let alone the normal drizzle - there was no caramel in sight… in the cup or on the whipped cream. There was also barely a taste of coffee, so I know there was no extra shot. The accuracy of my drink should not depend on who’s making it. I’m not sure whether each associate just makes it differently, or if some just aren’t reading the order thoroughly. One time a gentlemen even told me that he didn’t see the extra drizzle until the end of him making it. After yet another disappointing drink, I want to start telling the associate, “PLEASE NOTE THE EXTRA SHOT & EXTRA DRIZZLE!” after telling them I have a mobile order. I don’t want to come off rude every time by doing that, but this is a $9 drink - if I pay for it, I want it done right… especially in today’s economy!

⭐️

2024-11-09

Today was a horrible experience so first they were out of mocha and then asked if I would do white chocolate instead I said yes no problem. Got to the window and she rang up a hot coffee instead of a blender they remake it. I drive off and they used so much ice I can’t get anything through the straw. First not my fault they misheard me, maybe read back the order. Second why so thick I have never had that happen at scooters! Definitely had someone rude making drinks this is not up to their standards from what I have gotten before. Such a disappointment from someone who usually loves this store.

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2025-01-10

Very friendly, very professional, and very timely! An overall pleasant experience to be sure. (the Peanut Butter Cup blender is a perfect invention and I will not be taking criticism)