Sweetwaters Coffee & Tea

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2024-10-03

I ordered a croissant with egg and cheese through Uber Eats, but it arrived raw. When I contacted the store, the barista tried to help, but I could hear the manager yelling in the background. They asked me to bring pictures of the raw food in person, but since I don't have a car, I asked if I could send the photos via text. The manager told the barista to have me send them through email, but I was given an incorrect address. During the conversation, I overheard the manager angrily asking the barista, "What do you want me to do?" to which the barista responded, "I don’t know." I still haven't been refunded, and I’m shocked by the lack of professionalism.

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2025-02-16

This place is great! I love the dreamy and the fact that I can order a pup cup is EVERYTHING! But, I’m gonna hold their hand when I say this, the Thai Iced Tea is absolutely revolting. I’m sorry, but you guys MUST remove it because it is anything but a Thai iced tea. It tasted like a uber processed carrot juice. And i love carrot juice, but no. Couldn’t even drink it and I bought a quadruple haha! I’ll def continue to order but please remove that monstrosity, please! Great place!!

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2025-02-12

I’ve been a consistent patron of sweet waters for 4 years now, even though my bagel sandwiches may have been frozen in the middle or my fruit teas taste more like water on some off days I’ve always came back bc it’s a cool place. I’m even part of the rewards program that’s how much I love it there but today put a bad taste in my mouth when I was denied a spoon when I asked the cashier. I was told to buy something which I wouldn’t have mind but I’m there so consistently that I thought one spoon wouldn’t be too much of an ask. Idk it just left a very bad taste in my mouth and this cafe will never see me or my money again. I hope the money that was saved on 1 spoon freebie was worth it❤️