Coffee House on Cherry Street

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2025-02-11

COMPLETE RIPOFF – Hidden Fees & Zero Care for Customers I walked in excited to try the key lime pie and was taken aback by an unexpected charge of almost $0.50 for a to-go box per dessert, with no prior notice or visible disclaimer. When I inquired about this rather absurd surcharge, they removed one fee and combined both desserts (key lime pie + chocolate espresso torte) into a single box. However, one of the desserts was carelessly placed inside, arriving in a less-than-presentable state. Coming from out of town, I was excited to return to this coffee shop, a place I had enjoyed on several previous dine-in visits. The ambiance had always been charming, and I had looked forward to trying the pie. I was left with a bitter aftertaste—not from the chai, but from the questionable business ethics on display. From a business standpoint and a matter of principles, it is highly questionable. Customers should not be burdened with inflated packaging costs, especially when buying in bulk would amount to mere cents per box. If a business chooses to impose such a fee, it should, at the very least, ensure the packaging is adequate for transport, protecting the integrity of the purchased items. By the way, this was a cheap plastic box—not a special or premium container, nor was I purchasing anything out of the ordinary. Charging customers extra for something so basic, without warning, and then failing to ensure the packaging does its job, is simply poor business practice. Exceptional customer service should extend not only to those dining in but also to those who wish to enjoy their purchase elsewhere. Transparent pricing and proper packaging are fundamental to a quality customer experience—sadly, this establishment fell short on both.

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2024-10-22

Had a really great time relaxing and reading here with my wife! The space is tight yet comforting and welcoming. Also plenty of outside seating! The staff was kind and helpful! Espresso delicious. The latte was good but lacked any design. Oooo and we loved the smell of the fire that they keep going outside. Just a wonderful experience, excited to come again when we visit.

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2024-09-20

AMAZING selection of bakery items.🥹 The coffee was perfect. All the savory menu items sound so good too. Super cute. Very busy so seating is limited, especially for eating an actual meal but worth it! Additional seating outdoors but when it's still this hot in September, not the most appealing option. I'll go back for dessert next time I'm in Tulsa.