White Rhino Coffee

⭐️⭐️⭐️⭐️

2024-08-28

Small breakfast place in Cedar Hill, visited an about 2 years ago and stopped by on couple of occasions since it’s nearby previous job. Everything was good, nice farmhouse coziness feel, small sitting area inside and also space outside for lots of sitting, this is more like for breakfast date, work from computer type deal, also kiddo friendly since I’ve seen families with children sit and eat. It’s a little wait time to get your orders, small parking zone out back, they have drive through/pick up area also, ok price for small portions but still recommend it, gets very busy at time so check in if you need to. Customer service is good could honestly be much better for all the customers that come in.

⭐️⭐️⭐️

2024-09-13

The coffee is good and the avocado toast my wife had was good as well, I ordered the chicken biscuit and I was disappointed it looks so good in the pictures. The one they handed to me was reheated, and the biscuit was hard as a rock, they where nice enough to refund the biscuit, I didn’t order anything else after that though. I don’t know if they are frozen and microwaved (that’s what it tasted like) or if it was an order someone left behind but I asked for no pickles and I could taste the pickle that was on it before, so I figured it must come premade and they microwave it. I gave 3 stars because everything else was good and the service is good as well, the place has an amazing atmosphere, and the people are nice, they have table top games you can play while you wait. Also their pastry selection looked yummy but I didn’t try anything since I’m trying to stay away from sugar. My cold brew was good I enjoyed it.

⭐️

2025-03-23

I hate to do this as I’ve had some great visits to this location but some additional training is needed at this store, customer service-wise . I ordered two iced drinks and two pastries, to go, about 15 min before I arrived. I walked into the store five minutes before my order was supposed to be ready. The employee at the point of sale was very dismissive off the bat and said my order would be up soon. The two other customers in line with me were also to go orders. 6 or 7 other customers come in, try to order, and then I hear the point of sale employee saying ‘ so sorry our grinder is broken, we’re out of iced coffee, we’re out of xyz pastries, etc.’ to all the customers that weren’t to go orders. I wait 20 minutes and finally go up to the bar and ask if I missed my order. The barista making the drink barely looks at me and says ‘let me check.’ No apology, no sorry about that, nothing. Five more minutes of me standing there with three more people who came in after me being served and I was all the way done. Went up to the register, let them know I’d been waiting for over 20 minutes and I want to just cancel my order. The point of sale employee did have the good grace to look chagrin and mumble an apology but at no time did anyone try to make it right or let me know why my order was taking so long. Where was the manager or additional assistance due to all the issues they were having? And for the love all that is holy, turn off online ordering if that much product is out of stock and things are going wrong, especially if you are as understaffed as they were today. At minimum, a third person should have been there to help but the manager was not doing their job and all the employees on that shift need further training to handle tough situations like the one above. Besides myself, at least two other customer also just left as everything they wanted to order was out. I worked at Starbucks for years so I know exactly how hard it can be during days like these but damn… the customer service bar is in hell right now.