Beans & Brews Coffee House

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2024-12-16

Please know your own recipe before you make drinks. I have been to this location before and have ordered the same drink, the frozen Macha, with 2 extra shots of espresso. When they gave it to me, I questioned her because it looked lighter in color than normal. She said the drink I ordered doesn't come with coffee in it, and the only coffee in it was the extra I paid for. Every time I ordered it before, it had coffee in it, and when I looked it up, the 2nd ingredient was coffee. This was the shift lead, not some new inexperienced person. The few weeks prior, I asked for my receipt to get points as the app was not working for me for a few days. The person at the window did not give me my my receipt, and I completely forgot to ask for it again. A few days later, during double points day, I did the same, I asked for my receipt this time, and I got one, but it was for someone else's order that already got the points for it. So I'm out about 4 drinks worth of points as the second day I ordered 3 drinks. EDIT response to automated response: No one from your company has responded or reached out. My problem is still apparent as I still have not received my points from the earlier problems. Also, my coffee was still wrong, so obviously, nothing was fixed. Don't have automated responses without someone actually reaching out.

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2023-10-29

went there today and sat in the drive through for about an hour. and once i got to the window i sat for another 15 minutes after paying to get my coffee and food. mind you, i am a very patient person when it comes to customer service, but the fact that it wasn’t even busy dumbfounds me that it took so long. and when i finally got my order it was completely wrong. the drinks are separating and only tastes like milk. and my sandwich was extremely cold and was the wrong one. super disappointed about the service as this has happened on multiple occasions.

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2019-04-30

I would give it four stars based on drinks because I really wanted a Matcha Latte and they dont have Matcha powder. I do love the Revolver but i wanted something hot because it got cold outta nowhere today. The staff is more than 5 stars though, they were all happy and super helpful without being a bother. They made a Matcha Latte out of the green tea they have and it was pretty good in a pinch. The place was super clean and organized and at the time it was not to busy. I was able to plug in my laptop and get a lot of work done with no distractions. The staff were talking amongst themselves but whenever I got a phone call they stopped until I was done. (Not neccesary but super considerate) I am not a Starbucks hater, I do go there when it is convienient but whenever possible tey and support your local shops. Beans and Brews is consistently good with great service.