Coffeee Beanery Patrick Henry Mall

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2024-09-10

*WARNING* THEY REFUSE REMAKES AND REFUNDS I saw a previous review that states to taste your drink before you buy because they don’t do refunds or remakes and it’s true!! No where in their establishment that I saw do they advertise that refunds and remakes are not allowed. They should really put up a sign and make it visible to the public. My husband and I always come to this establishment whenever we go to Patrick Henry since we see it as supporting a smaller business and it’s convenient that’s it’s already in the mall. I’ve never been disappointed with my drinks until this trip. I ordered a white mocha with oat milk no whip. I paid (paid extra for oat milk and a card processing fee) and we didn’t even get past the Pandora store next door before I took my first sip and was grossed out. It tasted so bad like sour unflavored bean water. It didn’t even taste like coffee. I was unsure so I had my husband taste it too and he insisted we turn around and request a remake. We turned around and the male owner who already seemed irritated asked me “what is it?”. I explained to him my drink tasted off and if it were possible for a remake. He tells me word for word, “There is a trash can right there you can throw it away!”. In shock I just stare at him because he talked to me as if I committed a crime asking for a remake but the crime here is they took my money for something I couldn’t even drink. Then he brushes me off and tells me to talk to the lady owner who made my coffee and then goes to stand to the side and watches us. We go up to the lady and I apologize and tell her there is something wrong tasting with my drink and that I know I paid extra for oat milk but I don’t want a refund I just want a remake and maybe the oat milk went bad so I’ll just take regular milk. She then proceeds to tell me that I can BUY ANOTHER drink. That they DO NOT do refunds or remakes. I have never been refused a remake in the food service industry. If something is made wrong or the taste is off you should always offer remakes before offering a refund to your customers because that is how you redeem yourself as a business. I’m upset that I wasted 13 dollars coming here and another 11 dollars going to Starbucks right after because the coffee here was so bad. All I wanted was a good coffee with good customer service and it’s sad that I ultimately had to go to Starbucks to get it.

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2024-05-18

I got the turtle mocha and vanilla latte and almond croissant 🥐. We liked everything, coffee could have been a little hotter, but the customer service was great. Cute little coffee shop in the mall.

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2024-08-13

Ms.Liz, is the best. She has the most welcoming energy!! I love her so much. She always remembers my order no matter if I come back 4 months later. Her coffee is amazing and always right. Will drive daily 20+ minutes just to see her smile. Thank you Ms.Liz